Subject: Tech Support Candidate - Munna Verma
From: Munna Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:21:13 -0500

| | Tech Support Test

Name | Munna Verma
E-mail | [email-masked]
Phone Number | (91) 7307104347
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sec 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | SQL SERVER/BIZTALK SERVER/DevOps/AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Corporate Infotech Pvt.ltd | Senior Technical support engineer | till Date | 30 k
Previous Employer 1 | CCS COMPUTERS PVT.LTD | Network Support engineer | 10 June 2019 | 18 k
Previous Employer 2 | Green Infosoft Pvt.ltd | Desktop Engineer | 20 Feb 2017 | 12 k

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Cheked network connectivity, wifi connectivity, browswer issue, restart issue, lan adapter issue, driver issue, etc
Please list the steps to connect a Bluetooth speaker to your mobile phone. | install required driver, and open it ...cheked speaker name in bluetooth then select and give authententication paswword (if pswd is required), then connect and use it...as per requirements......
What according to you makes you a good candidate for customer service or technical support job? | Linear behaviour, good understanding, adapting any kind of nature, quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |