Subject: Tech Support Candidate - MOHD JUNAID SIDDIQUI
From: MOHD JUNAID SIDDIQUI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:20:00 -0500

| | Tech Support Test

Name | MOHD JUNAID SIDDIQUI
E-mail | [email-masked]
Phone Number | (+91) 8518843626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHOPAL
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HUAWEI GLOBAL PVT LTD | CUSTOMER SUPPORT ENGINEER | 5-MAY-2020 | 27000
Previous Employer 2 | ERICSSON INDIA PVT LTD | TECHNICAL SUPPORT ENGINEER | 29-NOV-2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRST OF ALL, I WILL CHECK THE INTERNET CONNECTION.
SECONDARY, I WILL CHECK THE PROXY OF WEBSITE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

OPEN BLUETOOTH OF DEVICE.
TAKE THE NAME OF "BT SPEAKER".
AND CONNECT.

What according to you makes you a good candidate for customer service or technical support job? | BECAUSE I AM ALWAYS THE CUSTOMER VERY WISELY.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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