Subject: Tech Support Candidate - Mohan Kumar
From: Mohan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:05:29 -0500

| | Tech Support Test

Name | Mohan Kumar
E-mail | [email-masked]
Phone Number | (91) 8870442861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magna infotech | System engineer | |
Previous Employer 1 | Cintel technosoft | Desktop support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Need to check proxy
2.Need to check user id expired/locked
3.Need to check internet connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open bluetooth option
2.select the speaker hostname to be connected with the system.
3.click connect & pair the device

What according to you makes you a good candidate for customer service or technical support job? | Techical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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