Subject: Tech Support Candidate - DINESH KUMAR
From: DINESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:01:05 -0500

Tech Support
Test

Name

DINESH
KUMAR

E-mail

[email-masked]

Phone Number

(91) 7827969956

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Karol bagh

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

genex corporate services privet limited

desktop support

working.....

16500

Previous Employer 1

kalinfo computer services
privet limited

desktop supprt

31 march 2020

18000

Previous Employer 2

acliv technologies pvt
ltd

desktop support

09 January 2020

16000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1- its
depend upon which types of problem first open other website confirmation if ok,

2- ping from DNS if its pinging then

3- reset browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- power on
Bluetooth speaker

2- on mobile Bluetooth mode and select Bluetooth  speaker name  in mobile
phone.

3-it will ask  for pair

4- ok it will be start

What according to you makes you a
good candidate for customer service or technical support job?

customer support

note- for technical person both are good in technical field

On a
scale of 1 - 5 please rate your fluency in spoken English

4