Subject: Tech Support Candidate - Sachin Sharma
From: Sachin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:55:30 -0500

| | Tech Support Test

Name | Sachin Sharma
E-mail | [email-masked]
Phone Number | (91) 9582152427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Collins Aerospace | PC Support Technician | Still Working | 24000
Previous Employer 1 | Sysnet Global Technology Pvt. Ltd. | Desktop Support Engineer | 22-09-2016 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user, I am trying to open website again. If issue is persist close the browser and open again and then try. I am getting the same error again so i will restart my system and then check. After reboot the system getting the same error so i am trying to uninstall and install the browser again, after the reinstall the browser issue still persist then user trying to find some friend who have technical knowledge or technical person for support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Open my mobile and speaker Bluetooth.
Step 2: Pair the speaker in phone.
Step 3: Connect the Bluetooth speaker in phone and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | I have 5 year experience as Desktop Support Engineer at IGI AIRPORT NEW DELHI.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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