Subject: Tech Support Candidate - MUKESH KUMAR
From: MUKESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:55:22 -0500

| | Tech Support Test

Name | MUKESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7607000272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RSPL LTD | SENIOR EXECUTIVE | 30 DAYS NOTICE PERIOD | 14307
Previous Employer 1 | CMS IT SERVICES PVT LTD | CUSTOMER SUPPORT ENGINEER | 31 DEC 2019 | 12300
Previous Employer 2 | AFORESERVE.COM LTD | Retainer Engineer | 31 oct 2018 | 10800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Get support from IT help desk/team for issue resolution.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on BT visibility and connect.
What according to you makes you a good candidate for customer service or technical support job? | My knowledge and work experience also support of my team members or senior team members.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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