Subject: Tech Support Candidate - Sumanta Kumar Sethi
From: Sumanta Kumar Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:53:44 -0500

| | Tech Support Test

Name | Sumanta Kumar Sethi
E-mail | [email-masked]
Phone Number | (91) 9205389322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elitser infotech Pvt Ltd | Technical support Engineer | 31 October 2020 | 23k
Previous Employer 1 | IDC Technologies | Desktop support Engineer | 31 September 2019 | 18.5k
Previous Employer 2 | Inknowtech Pvt Ltd | Consultant support Engineer | 31 August 2017 | 16k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow below TSS

1- I will add the website to trusted site in internet setting and try to access same.

2- I will check windows firewall for it, If it is blocking the  I will have to unblock it.

3- I will check antivirus website  restrictions to unlock the website if it is blocked there.

4- after following above TSS if I will find issue is from network side  I will ask the user to contact with network administrators
to unblock it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- I will switch on both bluetooth as per the setting available with both device.

2- from my mobile bluetooth option I will select search a new device to pair, It wi show all the available bluetooth device near my range I will select the one I want to connect.

What according to you makes you a good candidate for customer service or technical support job?

1- I believe have enough IT technical skills so that I can utilise for the same role.

2- I am quick learner, it will help me to understand the process and skill in a short duration so that it will be beneficial for the company and me as well.

3- I have excellent customer handing skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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