Subject: Tech Support Candidate - Shubham Mangal
From: Shubham Mangal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:44:06 -0500

Tech Support
Test

Name

Shubham
Mangal

E-mail

[email-masked]

Phone Number

(91) 7888835426

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jalandhar(Punjab)

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nivia Sports

IT Executive

NA

19000

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
Step: Check for internet connection or cable connection or check valid IP
address

Second Step: Try after cleaning browser history or check with other browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First Step: Turn on Bluetooth on mobile and
Turn on Bluetooth speaker

Second Step: Search available Bluetooth devices on mobile, then Bluetooth
speaker name will appear in list.

Third Step: click on speaker name and try to pair with mobile. After pairing
speaker has been connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have already 4 years of technical support experience so i
think i am fit for this position

On a scale of 1 - 5
please rate your fluency in spoken English

3