Subject: FW: Tech Support Candidate - Mohd Suhail
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Jan 2021 14:33:45 +0000

First round

From: Mohd Suhail <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 January 2021 at 8:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohd Suhail

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohd Suhail
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8527862271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Abul Fazal Enclave, Okhla
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Basic
Printer - Basic, Active Directory - Basic, DHCP - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Omnitrix Business Services      Desktop Support Engineer        Cuurently Working       13000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check if network is connected if not check if dns server working or either website is blocked by administrator
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth speaker than open mobile setting than go to bluetooth and check speaker name shows there and click on that to connect
What according to you makes you a good candidate for customer service or technical support job? I am passionate and hard working IT Engineer and I love to get hands on new technologies. I have good experience of resolving tickets in given SLA time
On a scale of 1 - 5 please rate your fluency in spoken English  4