Subject: Tech Support Candidate - Vijay Kumar Vijay
From: Vijay Kumar Vijay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 09:16:01 -0500

| | Tech Support Test

Name | Vijay Kumar Vijay
E-mail | [email-masked]
Phone Number | (201301) 7366088773
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | DL2 | Working | 18000
Previous Employer 1 | Hcl | DL1 | 5th Aug 2019 | 10000
Previous Employer 2 | Evision IT Solution | DL1 | 23th May 2018 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Step Need be check Internet Connectivity and ping the mention url .
Second Step check this url allow to user or not by Administrator.
If allow check url and mentation Protocol.
After that set url in browser and try this url

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the device Bluetooth and open choose mobile Bluetooth and searching the Bluetooth device show the Bluetooth device after choose right ब्लू speaker what about you mention name of device click on device and it will be take some time after some time connected to Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | First of we need to the good communicate with Customer after that check him/her issue and support their issue that is better way to provide Support to Customer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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