Subject: Tech Support Candidate - Vivek Kumar Saini
From: Vivek Kumar Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:58:19 -0500

| | Tech Support Test

Name | Vivek Kumar Saini
E-mail | [email-masked]
Phone Number | (+91) 9660017749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clix project | IT technologist | 29/2/2020 | 26100
Previous Employer 1 | Rainbow paper ltd | IT executive | 1/5/2016 | 17500
Previous Employer 2 | Poornima University | IT assistant | 1/10/2015 | 9000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check internet connection.
Second thing check lan or wan connection.
Also check this site can't be blocked on same computer.
etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On mobile bluetooth
2. On speaker bluetooth
3. Search device on mobile
4. Peir the device.
5. And enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | I think a good hardware and software knowledge is having must in a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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