Subject: FW: Tech Support Candidate - Kamal Nayani
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Jan 2021 13:54:45 +0000

First round EPOS

From: Kamal Nayani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 January 2021 at 7:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kamal Nayani

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kamal Nayani
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8447600791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saket,New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Zion computer pvt ltd   IT support      15 Jan  26000
Previous Employer 1     Progressieve infovision pvt ltd Technical Support       31st Dec 2018   19000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all, we verify that Internet is connected in user’s system or not.
2.After this , we verify that given url is correct or not.
3. Then, we check that deployed IP address is in according to network range.
4.Then we check and clear cache and history of  browser.
5.We reset the browser .
6. We check that there is no any proxy configured on browser.
7. We reset the IP and DNS address.
8. We can also check antivirus blocking for site.
9. After that we can check company firewall policy that url is blocked or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. we power On the Bluetooth speaker.
2.And we enable access of Bluetooth in mobile.
3.After holding for few seconds Bluetooth speaker recognised in the list of Bluetooth device.
4.We click on recognised device and pair with phone.
5.Now it is connected with mobile.
What according to you makes you a good candidate for customer service or technical support job? 1.I have 3.8 years experience in IT support field.
2. I can handle frustrate user easily with good technical knowledge.
3. I work for ITIL management that does help customer to provide resolution with define time.
4. I have also 3.8 years experience in customer support job.
5. I am a quick learner and handling team and customer with containing knowledge according to environment.
On a scale of 1 - 5 please rate your fluency in spoken English  5