Subject: Tech Support Candidate - MD Mansur Alam MANSUR
From: MD Mansur Alam MANSUR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:42:59 -0500

| | Tech Support Test

Name | MD Mansur Alam MANSUR
E-mail | [email-masked]
Phone Number | (91) 7503934042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen bagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Lotus Administrator, Office 365Administrator

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Systems Microclinic | Engineer | 3 months notice period | 28500
Previous Employer 1 | Intarvo Technology | Helpdesk support | sep 2013 | 13500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check LAN Cable. It' working
Step 2: Ping website . If doesn't pinging Check internal Domain gatway . If doesn't ping try to check with ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please on the blutooth of both diveces and search speaker device from your mobile. if device is found connected to phone.
What according to you makes you a good candidate for customer service or technical support job? | Good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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