Subject: Tech Support Candidate - Ashish Agarwal
From: Ashish Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:36:09 -0500

| | Tech Support Test

Name | Ashish Agarwal
E-mail | [email-masked]
Phone Number | (91) 9718395700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Analyst | | 37000
Previous Employer 1 | Paytm | Associate | 09-08-2018 | 22000
Previous Employer 2 | Globallogic | Associate Analyst | 11-05-2018 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will ask the user that it is the first time that the user is facing such an issue.

Then I will ask the user to open any other particular website to check for internet connectivity.

Then if the user says no then I will try to open that website on my system.

If it is not opening in my system then I will ask the user to check this on another browser.

If that is not opening in another browser then check the firewall settings.

If the firewall is OK then the problem relies on the DNS servers that the router is using. So, you need to change the DNS server addresses and restart the router to fix some websites not opening on browser problem.

Then at the end disable the unused network adapters in the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, ask the user that the mobile user is using is Android or IOS.
If it is IOS then ask the user to
1.Place the Bluetooth device in pairing mode.
On the iPhone, open the Settings app.
Select Bluetooth.
2.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
3.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.
4.When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.
For android
1.Open the Settings app.
2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Select Bluetooth to view the options.
4.Select Pair new device to place the Bluetooth device in pairing mode.
5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

Customer service is a job role that requires a candidate with very good speaking skills and very professional nature and I possess both of these also
I am having experience in a similar domain so it might be advantageous for any employee to select me for this job role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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