Subject: Tech Support Candidate - Shahid Ansari
From: Shahid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:32:12 -0500

Tech Support
Test

Name

Shahid
Ansari

E-mail

[email-masked]

Phone Number

(+91) 9769879153

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mumbai

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Hardware - Advanced
VoIP
VC,Software maintenance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT services

Customer Support
Engineer

Currently working

Previous
Employer 1

HCL Infosystem

Associate

August
2018

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1-will be
check lan, and routable IP.

2- will be check domain proxy setting.

3- will be check account related issue Like, Account expire, have internet
access or not on same account

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Need Both
device Bluetooth on, and than manually need to connect by Phone.

What
according to you makes you a good candidate for customer service or technical
support job?

Technically Good

On a scale of 1 - 5
please rate your fluency in spoken English

4