Subject: Tech Support Candidate - Rishi Kant Singh Rishi Kant
From: Rishi Kant Singh Rishi Kant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:16:03 -0500

Tech Support
Test

Name

Rishi Kant
Singh Rishi Kant

E-mail

[email-masked]

Phone Number

(+91) 8880698430

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gajiabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Dowson Technology

Service
engineer

Feb 2020

14000

Previous Employer 2

Concentrix India Pvt
ltd

Technical support executive

June 2018

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step1.ask customer to check with different
URL.

Step2.if still problem persists,ask customer to clear cache and cookies from
browser settings.

Step3.ask to check with other internet connection options.

Step4.try to open same URL in different browser.

Step5. Reset the browser settings.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Turn on
Bluetooth of phone.

2.search and scan for available devices.

3.Turn on speaker Bluetooth switch.

4.pair the device and follow onscreen message.

What according to
you makes you a good candidate for customer service or technical support
job?

I have prior experience in this field. I am technical good at
supporting customer.

On a scale of 1 - 5 please rate your
fluency in spoken English

4