Subject: Tech Support Candidate - Prashant Mehra
From: Prashant Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:11:05 -0500

| | Tech Support Test

Name | Prashant Mehra
E-mail | [email-masked]
Phone Number | (+91) 9773674668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sector 14
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dr Bhatia Medical Couching Institute | IT EXECUTIVE | 12-06-2020 | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, i will see what kind of error is it showing. Is it network problem or an error with the browser. If the problem is with network then i will troubleshoot the network.

I will check my internet connection if it is working fast. If not then i will check my network properties and the connection.

If the problem will be with browser then i will go with the another browser to browse,if the same problem arrives then there might be an issue with the url or with the site itself.

Else it depends on the problem occuring at the current time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open your phones bluetooth and also your speakers bluetooth.
Find the speakers device to the phones bluetooth search option.
When it occurs,click on it and connect.
Connection successfull.
Enjoy.

What according to you makes you a good candidate for customer service or technical support job? | An understanding person who can understand the problem of the person facing the problem by thinking of himself in place of a customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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