Subject: Tech Support Candidate - Amber Chhetri
From: Amber Chhetri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:10:26 -0500

| | Tech Support Test

Name | Amber Chhetri
E-mail | [email-masked]
Phone Number | (+91) 9690450506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | na |
Previous Employer 1 | Tp | Tech support | 31 july 2020 | 18500
Previous Employer 2 | Genpact | Tech support | 1 jan 2019 | 15400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

On my computer first I will open Chrome then at the top right corner I will click more then on settings,
Under 'Privacy and security' I will click on Site settings then from there I will select the permission that I want to update.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First open the Settings app on your mobile phone and power on your bluetooth speaker.

2.Then Navigate to Connected devices on your mobile in settings option and turn on the Bluetooth toggle switch, if it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Once the pairing is completed your mobile phone is connected to the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.Knowledge of technical troubleshooting related to  home appliances, smartphones, laptops or dekstop.
2.Utilize professional techniques to retain & delight customers.
3.Depth knowledge of the product about it, s functionality.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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