Subject: Tech Support Candidate - Vijay Kumar Mourya
From: Vijay Kumar Mourya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:07:20 -0500

| | Tech Support Test

Name | Vijay Kumar Mourya
E-mail | [email-masked]
Phone Number | (91) 9634333059
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ahmedabad but i ca relocate
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
mobile devices Management, software related,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Virtual building studio | Sr. IT engineer | | 34000
Previous Employer 1 | Advantmed LLp | Level 1 technical support | 18 september 2020 | 25500
Previous Employer 2 | Microland Pvt. ltd. | Sr. engineer | 24 January 2020 | 20000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i check system IP address, is it taking correct network IP address.
2. Check my LAN cable is connected properly with the system.
3. If lan cable connected properly with the system, then i check another system, internet is working on system.
4. Then i turn off firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open system bluetooth with the shortcut key or bluetooth button.
second, enable my mobile device bluetooth.
third, then click on windows 10 search bar, and type bluetooth, you can see your bluetooth driver icon, then open that icon window (Bluetooth and devices setting).

Fourth, click on Add Bluetooth or other device icon,

After 5that,  its showing add a device, choose Bluetooth icon,

Then open next windows and searching mobile device, you can see your device  and click on that. device,

after that, its  pairing the device..

Successfully paired now your mobile device is connected with the system

What according to you makes you a good candidate for customer service or technical support job? | Should be soft spoken and good listener,  helpful, and problem solver
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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