Subject: Tech Support Candidate - RAJIV SHARMA
From: RAJIV SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:06:10 -0500

Tech Support
Test

Name

RAJIV
SHARMA

E-mail

[email-masked]

Phone Number

(7906) 903954

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

sector 19

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio
SQL

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Panacea

Senior Executive

13.06.2020

36,800

Previous Employer 1

India Glycols Ltd

Executive

31.08.2019

22,600

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) Check whether the internet connection is
ON/OFF.

2) Check whether the system firewall/antivirus is not blocking the website from
its end.

3)Make sure that the website URL is in proper syntax.

4)Check whether the website complies with the geographical internet policies of
the country.

5)Check whether the website not opening in a single browser or multiple
browsers. If it is happening in a single browser, try to re-install it. If the
issue is happening on multiple browsers , kindly refer above troubleshoots for
rectification.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1)Switch on the Power button and Bluetooth
transmission button of the Bluetooth speaker.

2)Switch on the Bluetooth in the mobile handset.

3)In the search panel, the default device name of the Bluetooth speaker will
appear. Click on it to connect.

4) Default IVR/beep sound will confirm the successful connectivity.

What
according to you makes you a good candidate for customer service or technical
support job?

1) Good communication skill is a must for both
Tech. /Customer support.

2)For Technical support, One should have a strong grip over the technical
aspects required for accomplishing the required job.

On a scale of 1 - 5
please rate your fluency in spoken English

4