Subject: Tech Support Candidate - Kiran D
From: Kiran D <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:02:45 -0500

| | Tech Support Test

Name | Kiran D
E-mail | [email-masked]
Phone Number | (+91) 8885951989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gorantla, Andhra pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
CCNA R&S, MCSE, Checkpoint Firewalls

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SL AP Pvt. Ltd. | System Administrator | Currently working | 16,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll refresh the page
I'll check for the network connection
I'll check for the network issues

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
Pair devices

What according to you makes you a good candidate for customer service or technical support job? | I have patience n can handle any situation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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