Subject: Tech Support Candidate - Pradeep Adhikari
From: Pradeep Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:55:31 -0500

| | Tech Support Test

Name | Pradeep Adhikari
E-mail | [email-masked]
Phone Number | (91) 9368139075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Tech Mahindra | Senior Technical Support Engg | 31/08/2020 | 25500
Previous Employer 2 | Desktop Administrator | Renovision | 21/11/2018 | 17800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps
1.Check the internet connectivity.
2.Restart the system.
3.Check the URL to different browser.
4.Check Ping connectivity and trying to open the website through IP address.
5.Check trace root of the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step to connect a bluetooth speaker to the mobile-
1.On both the devices.
2.On the bluethooth device need to enable the function of bluethooth.
3.On mobile need search the nearby device then connect the name of bluethooth device.

What according to you makes you a good candidate for customer service or technical support job?

Ans-
1-Handle the call calmly.
2-Don’t any think personally'
3 best listening skills.
4-Apologize gracefully if required.
5-Find a solution.
6-Good troubleshooting ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |