Subject: Tech Support Candidate - Devendra Tilara
From: Devendra Tilara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:52:14 -0500

| | Tech Support Test

Name | Devendra Tilara
E-mail | [email-masked]
Phone Number | (91) 9582752629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari  North Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Pitapit India | It support executive | 21 March 2020 | 25500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | For this problem first I will check the internet connection it's working or not second thing I will run command for internet is working or not third thing I will try to open other browser forth thing I will clear the history of browser after all the trubleshut once I will restart the device
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on my speaker then on the bluetooth after that I will turn on mobile bluetooth then will search near by any bluetooth device is showing if I will found speaker bluetooth then will connect with my mobile
What according to you makes you a good candidate for customer service or technical support job? | According to my technical experience I can provide best services to coustomer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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