Subject: Tech Support Candidate - Shivam Saini
From: Shivam Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:50:34 -0500

| | Tech Support Test

Name | Shivam Saini
E-mail | [email-masked]
Phone Number | (91) 7988900018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tenon property services | System administrator | 30-06-2020 | 25000
Previous Employer 1 | Aforeserve.com ltd | RE | 10-09-2019 | 18000
Previous Employer 2 | Renovision automation services Pvt Ltd. | Customer support engineer | 30-05-2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly , I will check the internet connection . Is it working properly or not ,if internet is working fine then I will restart the browser and recheck it .After that if problem persists then I will check this website on other browser . Finally I will check the website in other computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Power on the bluetooth device and make it discoverable
2. Switch on the bluetooth of mobile phone and then search for a new device
3. Select bluetooth speaker and then connect .

What according to you makes you a good candidate for customer service or technical support job?

1. Problem solving skills
2. Positive attitude and calm nature
3. Manage angry customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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