Subject: Tech Support Candidate - Rahul kumar
From: Rahul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:43:05 -0500

| | Tech Support Test

Name | Rahul kumar
E-mail | [email-masked]
Phone Number | (91) 8081596075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Network Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio | Network Engineer | currently work | 30000
Previous Employer 1 | NTT DATA | Technical support | 30-NOV-20 | 25000
Previous Employer 2 | Wipro Limited | Network Engineer | 30-Nov-19 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Nothing else
Please list the steps to connect a Bluetooth speaker to your mobile phone. | YES
What according to you makes you a good candidate for customer service or technical support job? | YES
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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