Subject: Tech Support Candidate - Varun Srivastava
From: Varun Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:36:55 -0500

| | Tech Support Test

Name | Varun Srivastava
E-mail | [email-masked]
Phone Number | (0) 6359961413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone | Technical Support Executive | NA | 31,000/-
Previous Employer 1 | Ttech | Chat Sales Executive | 6th August 2019 | 25,000/-
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Verify your internet connection.
2. Clear your browsing history,cookies & Cache.
3. Please check your websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on Bluetooth on your phone.
2) Turn on your Bluetooth Speaker.
3) Pair both of them.

What according to you makes you a good candidate for customer service or technical support job?

1. I have 2+ years of experience in technical support and Sales.
2. I love to deal with Customers queries and interested to help them with resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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