Subject: Tech Support Candidate - Vijay Singh
From: Vijay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:33:33 -0500

| | Tech Support Test

Name | Vijay Singh
E-mail | [email-masked]
Phone Number | (91) 7838377717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | Technical consultant | 30/12/2020 | 34,752
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the first place I will go through the error message which is on the browser. According to that I will proceed further witht the troubleshooting steps as:
1. Checking internet connection and checking other websites if they are opening or not. Also can try opening it in incognito or private mode.
2. Will try enabling the cookies as some sites requires the same.
3. Will try to open the site on other browser if it still doesn’t work. Will reset the browser.
4.Also we can check if the site is listed in blocked site or web page in settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the device(speaker) which needs to be connected and place it on pairing mode.
2. On your phone go to Settings>Bluetooth> Click on add a new device or pair a new device.
3. Check if the discoverable mode is ON on your phone.
4. After that the name of the Bluetooth device will appear under pair a new device option.
5. Tap on it to connect the device with your phone.

What according to you makes you a good candidate for customer service or technical support job? | Handling customer queries in a professional way and providing accurate resolution in timely manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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