Subject: Tech Support Candidate - Priyanshu Sharma
From: Priyanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:32:42 -0500

| | Tech Support Test

Name | Priyanshu Sharma
E-mail | [email-masked]
Phone Number | (91) 9958522543,8851476451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | C-1/251, sector-55, Noida . U.P
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | FSL Software Technology Ltd. | Desktop Support Engineer | 6th,Oct,2020 | 14500
Previous Employer 2 | RV Solutions Pvt.Ltd. | Desktop Support | 10,July,2019 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First , I will check the website , is it right or having any mistake in words. If is an error in words then correct the words.  If website is Ok, then we will check is it block or not in our firewall. If this site is blocked from our firewall then we will give the access for that system. After that the website will working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable the Bluetooth on Speaker.
Then enable the Bluetooth on Mobile.
Then connect through Mobile with the specified  name on the speaker.
After that Mobile connect with speaker.

What according to you makes you a good candidate for customer service or technical support job? | There are follwoing things which can we use ,i.e Communication skill , Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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