Subject: Tech Support Candidate - Kapil Panda
From: Kapil Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:21:44 -0500

| | Tech Support Test

Name | Kapil Panda
E-mail | [email-masked]
Phone Number | (91) 8426902174
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mumbai but relocating
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc technology | Application support Engineer | At present working | 32000
Previous Employer 1 | Dynpro India pvt Ltd | EFRMS consultant | 27/08/2020 | 24000
Previous Employer 2 | Onwards services pvt ltd | Finacle application support Engineer | 08/07/2019 | 21773

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Linux, sql,finacle ,pl/sql

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all mobile  devices bluetooth is on.
Then connect the bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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