Subject: Tech Support Candidate - Ankit Rana
From: Ankit Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:21:04 -0500

| | Tech Support Test

Name | Ankit Rana
E-mail | [email-masked]
Phone Number | (91) 9557817941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman vihar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IEnergizer | Customer support executive | 30 April 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the Internet connection
Then check the firewall if it is on then turn off the firewall from windows advance setting
Clear the cookies and restart the browser again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click on settings
Open general settings
Click on bluetooth option and turn on it
Then it will automatically search for device
Click on relevant device in order to connect

What according to you makes you a good candidate for customer service or technical support job? | Well I have 1.5 years of experience in technical support where I learned various technical skills. I can use those skills for customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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