Subject: Tech Support Candidate - Tamilarasan Shankarkumar
From: Tamilarasan Shankarkumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:20:01 -0500

| | Tech Support Test

Name | Tamilarasan Shankarkumar
E-mail | [email-masked]
Phone Number | (+91) 8489414991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munirka,delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cromptech integrated solutions pvt ltd | Technical support engineer | 4.1.2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.ping www.google.com
2.check the internet connection status on the system tray
3.if connection available and only internet is not working then check the ip and dns details and change it if required
4.if no connection is shown then check the physical connection
5.if all the above steps isn't working then check in the firewall or router for any blockage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the speaker
2.turn on Bluetooth on mobile
3.search for new devices in Bluetooth settings of mobile
4.select the speaker name
5.pair it by clicking

What according to you makes you a good candidate for customer service or technical support job? | Customer is important always, and i believe the clear communication with customer will help you understand what is the requirement of customer and how we need to plan for that ,so the support can be easily given  ,i have the quality to understand and provide solution which required by customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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