Subject: Tech Support Candidate - DURGESH KUMAR
From: DURGESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:16:42 -0500

| | Tech Support Test

Name | DURGESH KUMAR
E-mail | [email-masked]
Phone Number | (870) 9617631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ison Bpo | IT Executive | N/A | 12000
Previous Employer 1 | IBM (off role) | Desktop support engineer | 27/01/20 | 11525
Previous Employer 2 | Wipro (off role) | Desktop support engineer | 24/12/2018 | 10000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check which is the error  getting user then I troubleshoot accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth ON on both mobile and speaker then pairing with each other then Connected
What according to you makes you a good candidate for customer service or technical support job? | Technical skills , Experience and Communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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