Subject: Tech Support Candidate - Md Danish
From: Md Danish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:52:43 -0500

| | Tech Support Test

Name | Md Danish
E-mail | [email-masked]
Phone Number | (201301) 9508853299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 61
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer pvt limited services | Customer service executive | 7 January 2020 | 30k
Previous Employer 1 | Foodpanda | Customer service executive | 7 December 2016 | 20k
Previous Employer 2 | Ienergizer pvt ltd | Junior engineer | 15 Feb 2015 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the type of error you're getting.
If there is internet connection issue then broadband is need to be checked.
If internet is working fine then we can restart the device and try to open the website again.
If it's still not working then the problem could be from the other side, like ndtv websites server is currently down or they are updating the website or maintenance is going on.
So, it depends on the type of the error you are getting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)turn on Bluetooth from phone and speaker both
2) if device is paired already then it will connect automatically
3) if both devices are not paired,  we hold the power icon given on the speaker for a few seconds and then we search the device name on the phone
4)once device is connected, you see a message that device is connected and ready to use for phone calls and speaker

What according to you makes you a good candidate for customer service or technical support job? | I have done B. Tech so I understand technical things easily, I have interest in technology. If you have a technical mind then your analytical skill is very good, you try to understand everything related to technology. I don't have much experience in technical support but I'm a technical guy, I have basic core java knowledge(but I'm not in practice), I'm learning python right now
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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