Subject: Tech Support Candidate - Gaurav sachan
From: Gaurav sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:34:13 -0500

| | Tech Support Test

Name | Gaurav sachan
E-mail | [email-masked]
Phone Number | (91) 9616278942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Technologies | Desktop support Engineer-L2 | Working | 22074
Previous Employer 1 | NSEIT LTD | Chief Proctor | 04-Mar-2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Connection was interrupted.
Connection was Reset.
The Connection Has time out.
Try Clear Cache & Cookies Browsing History.
HTTP Error (Forbidden,Not Found,Internal Server Error,Internal Server Error).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable.
On your mobile select your speaker, Now you are connected.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills.
Problem-solving skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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