Subject: Tech Support Candidate - AMAN KUMAR SINGH
From: AMAN KUMAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:26:06 -0500

Tech Support
Test

Name

AMAN KUMAR
SINGH

E-mail

[email-masked]

Phone Number

(91) 9958764851

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
forcepoint DLP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

QUESS CORP LTD

SYSTEM ENGINEER

26K

Previous Employer 1

IGT SOLUTIONS PVT LTD

DESKTOP
SUPPORT

31 March 2020

21K

Previous Employer 2

AFOSERVE.COM LTD

CUSTOMER
SUPPORT ENGINEER

05 March 2018

18
K

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 - First we have to check the internet
connectivity.

Step 2 - Then we have to check the website or domain spelling is correct or
incorrect.

Step 3 - Then we have to check the error that we are getting on
page.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 - First we have to switch in on the
Bluetooth.

Step 2 - Then we have to pair the Bluetooth device with its ID.

What
according to you makes you a good candidate for customer service or technical
support job?

You must be able to empathize with people and
address needs. Good communication is crucial. With that said, I have a technical
background, and I understand the amount of knowledge you need to actually solve
issues.

On a scale of 1 - 5 please rate your fluency in spoken
English

4