Subject: Tech Support Candidate - Kunal Bhagrath
From: Kunal Bhagrath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:18:47 -0500

| | Tech Support Test

Name | Kunal Bhagrath
E-mail | [email-masked]
Phone Number | (91) 9560592376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mukherjee Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Azure cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi | Technical engineer | 2020 june | 22500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address, Delete your cookies,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open the Settings app.

2-Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3-Select Bluetooth to view the options.
4-Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job?

Patience.
Attentiveness.
Ability to communicate clearly.
Knowledge of the product.
Ability to use positive language.
Time management skills.
Ability to read customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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