Subject: Tech Support Candidate - Md Imran
From: Md Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:17:04 -0500

| | Tech Support Test

Name | Md Imran
E-mail | [email-masked]
Phone Number | (95550) 57286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Ext
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ISKPRO PVT LTD | System Admin | WORKING | 30k
Previous Employer 1 | Nash Venterue | IT & Network Engg | July 2018 | 28k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a technical person, First will check the that server that website error message & other and will also check the Internet connectivity with new tab & try to search other domain like google.com etc. Will repost if www.ndtv.com server down or internal internet issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile as per UI based on mobile phones, or with settings. Turn on Bluetooth list the device name & simply connect the the known device name.
What according to you makes you a good candidate for customer service or technical support job? | I have a good command over the OS like windows MAC & linux. Also having great experiences with hardware and assembling desktops with parts details. I have basic command with cloud platforms like AWS, GCP. Azure Digital ocean etc. I am using linux machines with CLI base. Currently I am working as a System Admin with Tech team. Therefore I am thinking myself that I can support with technical issue as per my background.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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