Subject: Tech Support Candidate - Mahesh Kumar
From: Mahesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:09:53 -0500

| | Tech Support Test

Name | Mahesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9599401019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ms office excel , MIS Report

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Enser communication pvt.ltd | Desktop support l2 | 26 oct 2019 | 10000
Previous Employer 2 | Wipro | Desktop support l2 | 18 may 2020 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check web address are correct or not 2nd is restart the device 3 rd is check the internet connection 4th is. And last is check the website are down or not that is it
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Android:Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.and then we will contact it

What according to you makes you a good candidate for customer service or technical support job?

there are follwoing things which can we use i.e Communication skill
Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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