Subject: Tech Support Candidate - Ravi Shankar
From: Ravi Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:04:44 -0500

| | Tech Support Test

Name | Ravi Shankar
E-mail | [email-masked]
Phone Number | (+91) 9528246346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rigved Technologies Pvt. Ltd. | Sr. Service Desk | | 22019.00
Previous Employer 1 | Aradhya Public School | IT Support Executive | June/2020 | 25000.00
Previous Employer 2 | PC Solution Pvt. LTD | IT Helpdesk Support | June/2013 | 12000.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use the Network troubleshooter
Make sure Wi-Fi is turned on.
Check and make sure your PC isn’t in airplane mode.
Reset your modem and router
See if it’s a problem with your modem or ISP
Check your network adapter
Update the network adapter driver

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings
2- Tap the Bluetooth option
3- Turn on Bluetooth
4- A list of available devices will appear.
6-On your mobile select your speaker.

What according to you makes you a good candidate for customer service or technical support job?

I will identified customer need & wants,
I am positive Attitude,
I will given proper to the point  answer,
I will always work positive.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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