Subject: Tech Support Candidate - Shahe Alam
From: Shahe Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:04:09 -0500

| | Tech Support Test

Name | Shahe Alam
E-mail | [email-masked]
Phone Number | (91) 8700784685
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infovision | Technical support Engineer | Till date | 17500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connection and internet setting. If there is some problem then I will fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will on bluetooth connection in both device (phone and speaker).
Then I will select my speaker device name and pair with it.

What according to you makes you a good candidate for customer service or technical support job? | I will listen carefully user concern and provide proper resolution until user satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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