Subject: Tech Support Candidate - Rahul Gond
From: Rahul Gond <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 05:55:59 -0500

| | Tech Support Test

Name | Rahul Gond
E-mail | [email-masked]
Phone Number | (+91) 9821821857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DHL Express India Pvt. Ltd. | IT Engineer | 15/01/2021 | 18
Previous Employer 1 | Computec Professionals Group | Desktop Support Engineer | |
Previous Employer 2 | FUSION IT Solution | Desktop Support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1:- I need to reset IE and check if not working then need to check with brower reset process...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open setting - open Bluetooth - search for the new device - after found the device - pair with the device and then connect with device

What according to you makes you a good candidate for customer service or technical support job?

Good interpersonal skill.
Presentation skill.
Problem solving skill.
Make customers satisfied..

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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