Subject: Tech Support Candidate - Souvick Mazumdar
From: Souvick Mazumdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 05:52:38 -0500

| | Tech Support Test

Name | Souvick Mazumdar
E-mail | [email-masked]
Phone Number | (91) 7250761991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Vm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy services | System administrator | Na | 34
Previous Employer 1 | Accel frontline limited | System administrator | Na | 17
Previous Employer 2 | Core integra consultancy | Operation executive | Na | 15

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) verify the internet connection
2) Reset the browser.
3) pop up blocker needs to be check.
4) Compatibility settings needs to be check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Bluetooth needs to be turn on from both the devices.
2) From phone we need to search the name of the Bluetooth speaker.
3)Then need to select Bluetooth speaker name and pair needs to be done with key.

What according to you makes you a good candidate for customer service or technical support job? | As in customer service job the very first thing is customer satisfaction and understand customer problem and fix the issue in as soon as possible. So as I think I have the ability to make customer happy and understand their work importance in order to fix the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |