Subject: Tech Support Candidate - Vikram Minhas
From: Vikram Minhas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 05:52:30 -0500

| | Tech Support Test

Name | Vikram Minhas
E-mail | [email-masked]
Phone Number | (91) 9816231888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | Service desk Engineer | | 20000
Previous Employer 1 | Adecco india pvt ltd | Helpdesk coordinator | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we need to check internet connection and proxy setting . Also need to check mentioned website blocked for the user or not. If website is blocked then we can suggest the user to raise an IT request to get whitlisted the url/website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have followed below mentioned steps.

1. Goto settings
2. Bluetooth
3 tourn on the Bluetooth.
4. Click on paring with bluetooth speaker and then click on connect

What according to you makes you a good candidate for customer service or technical support job? | I have 4.5 year experience in It Servicedesk and I know the process how to coordinate with the customer and internal team to slove the user issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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