Subject: Tech Support Candidate - Shubham Sood Shubham
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Jan 2021 03:13:07 -0700 (MST)

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Dec, 2020, at 13:37, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubham Sood Shubham 
E-mail 	[email-masked] 
Phone Number 	(+91) 8591745505 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Punjab 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - advance 
Hardware - Advanced 
VoIP 
VMware 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Edifecs Technology 	IT support specialist 	Working 	35 k 
Previous Employer 1 	IMSI 	Associate network engineer 	31st December 2016 	15 k 
Previous Employer 2 	CSPL 	IT executive 	August 2015 	10 k 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will follow the below troubleshooting steps. 

1) I will check internet is working or not. 
2 If it's working, then I will check the website url. 
3 I will check with other browsers, and pop blockers. 
4) I will reboot the device. 
5) I will check in other devices. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First power on the bluetooth speakers, and then turned on the bluetooth. Now turned on the bluetooth in phone. Click on pair the devices, and enter the passcode. It will connect. 
What according to you makes you a good candidate for customer service or technical support job? 	One should have good communication skills along with good troubleshooting skills. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5