Subject: Fwd: Arabic Language Test - Mohamed Kamal
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Sun, 3 Jan 2021 22:54:05 -0700 (MST)

Hi Ash, 

Please check his English too 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Oct, 2020, at 16:41, Fauzan Ahmad, Musalman <[email-masked]> wrote: 

Hi Harpreet, 

I evaluate the written test 8.5 out of 10. 
I spoke with him and he is native. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Monday, 5 October, 2020 11:20:34 
Subject: Fwd: Arabic Language Test - Mohamed Kamal 

Hi Team, 

Please evaluate written and spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Oct, 2020, at 15:22, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohamed Kamal / (7659836209) 12205 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Firstly، I apologise to the customer, ( We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner. 

Please accept our sincere apology for the error we made in your order. We are sending you the correct order, along with a coupon for 10% off your next order from our catalog. We hope this has not caused you too much inconvenience. We appreciate your for choosing us and will make every effort in the future to send you the correct place and time.) 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am from Sudan and I went Saudi Arabia when I was 6 years old 
And I studied the Elementary school and middle school and high school in Saudi Arabia and then come back to Sudan, but I didn't complete the university there, instead I came to india for university, 
I studied b.tech Computer science engineering, and I took some courses such as Linux and networking. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمة الجيدة هي ان تلبي طلبات العميل كما يجي بدون تقصير ولكن الخدمة الخدمة الممتازة هي التي تحرص علي ارضاء العميل والمحافظة عليه كعميل دائم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	
اولا لدي خبرة في مجال البيع الاكتروني، لاني كنت قد عملت في هذا المجال لمدة سنة 
و لدي خبرة في مجال الحاسوب لاني قد درست في هذا المجال، مجال الحاسوب 
و ايضا قد درست بعض الكورسات التي تتعلق بمجال الحاسوب 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	كنت قد زرت مدينة بنقلور و اكثر ما شدني فيها مناخها 
حيث تتأثر المدينة بمناخِ سافانا الاستوائي؛ حيث يكون المناخ معتدلاً على مدار العام، على الرّغم من بعض موجات الحرارة التي عادة ما تكون خفيفة 
و ايضا ما شدني اليها حيث تسمى مدينة التكنلوجيا حيث توجد بها اكثر الشركات العالمية كشركة قوقل و ما يكروسفت و ياهو و غيرها الكثير