Subject: Tech Support Candidate - Mayank Abhishek
From: Mayank Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Jan 2021 01:53:59 -0500

| | Tech Support Test

Name | Mayank Abhishek
E-mail | [email-masked]
Phone Number | (+91) 7042247013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Technical support using process provided tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | n/a | n/a | n/a | n/a
Previous Employer 1 | Concentrix | Technical support associate | 20th June 2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open the website in other browser and if the problem persists then I will clear cache and cookies. In the meantime I will also check the connection and if there is any downtime.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the speaker and Bluetooth of the mobile device. Then search for the Bluetooth name of the speaker and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I strictly follow the rules of the process and while dealing with the customer I empathise and assure them. I take responsibility and appreciates them. I check all the options and try to fix the issue in such a way that the repetitive calls can be avoided.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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