Subject: Tech Support Candidate - Gaurav Kumar Jha
From: Gaurav Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Jan 2021 01:06:43 -0500

| | Tech Support Test

Name | Gaurav Kumar Jha
E-mail | [email-masked]
Phone Number | (+91) 9891858483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Support Remote desktop, online video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IIFM LTD | Executive hardware and networking engineer | Till | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First We check error reflect in screen. If it reflect network issue first we chek network connectivity. If firewall side block we chek firewall and get permission
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on mobile bluetooth than on speaker bluetooth than pairing and if show connected mins speakar connect
What according to you makes you a good candidate for customer service or technical support job? | First you cominicat with castumer you should first properly listing agent question thand you can try your opinion satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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