Subject: Tech Support Candidate - Akhilesh Kumar kushwaha Akhilesh
From: Akhilesh Kumar kushwaha Akhilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jan 2021 04:29:49 -0500

| | Tech Support Test

Name | Akhilesh Kumar kushwaha Akhilesh
E-mail | [email-masked]
Phone Number | (110092) 8750226395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | 110092
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi micro pvt | Technical support engineer | 09/2/2020 | 20000
Previous Employer 1 | Progressive Infotech Pvt | Desktop support engineer | 16/4/3016 | 12000
Previous Employer 2 | Leading edge communication pvt | Customer support eng | 14/6/2014 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.restart my device
2.make sure the internet connection properly work.
3.Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | Both
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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