Subject: Tech Support Candidate - Rakesh Gupta Rakesh
From: Rakesh Gupta Rakesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 20:42:51 -0500

| | Tech Support Test

Name | Rakesh Gupta Rakesh
E-mail | [email-masked]
Phone Number | (201308) 9956265729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gamma 2 greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | More Retail Limited | Sr.customer support | Currently working | 18000
Previous Employer 1 | Foundlay Pvt Ltd | Software Engineer | 20 Dec 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will read error
I will check inter.net connectivity, if internet not available in system then connect to lan or data card to acces internet .
If internet connectivity is available then check website down time.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will on bluetooth device(speaker), then on bluetooth on mobile phone and search speaker(device) name .

What according to you makes you a good candidate for customer service or technical support job?

Resolve customer issue quickly without taking too much time.
Always carry customer obsession attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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