Subject: Tech Support Candidate - MD SAMEER
From: MD SAMEER <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 11:09:07 -0500

| | Tech Support Test

Name | MD SAMEER
E-mail | [email-masked]
Phone Number | (+91) 9534205559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | I live at Khanpur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will go to start windows OS then I will go to double  click on browser logo on desktop then I will type that web address on address bar after that I will find the error option on browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I will go to settings option on phone  then I will find portable wifi hotspot option and then turn on after some time I got Bluetooth device on Mobile phone then  Bluetooth I will click to pair or connect device to Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I am very hard worker and never give up attitude  guy who makes me better candidate to get this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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